The Customer Service Manager oversees front desk operations and parent service communication to ensure a professional and responsive experience for parents, students, and visitors. The role manages reception services, parent inquiries, and communication channels while coordinating with relevant departments to ensure timely support for the school community.

• Supervise the reception area and front office operations, ensuring a professional and welcoming environment
• Manage customer service staff and maintain high standards of communication and service quality
• Respond to parent and visitor inquiries through phone, email, and in-person communication
• Manage inquiries received through the school mobile application and official communication channels
• Provide information regarding school programs, admissions procedures, and general school services
• Coordinate with relevant departments to ensure timely responses to parent requests
• Maintain accurate records of inquiries, visitor logs, and service requests
• Monitor daily student attendance and ensure parents are informed of absences or tardiness
• Address parent concerns or service issues and coordinate solutions with relevant departments
• Support the Marketing & PR team in responding to inquiries from prospective parents and coordinating visitor appointments or school tours
• Support coordination of school visits and parent meetings when required

• Bachelor’s degree in Business Administration, Customer Service Management, or related field
• Minimum 5–7 years experience in customer service, client relations, or front office management
• Experience supervising customer service or reception teams
• Strong interpersonal and communication skills
• Ability to manage parent concerns professionally and effectively
• Strong organizational and coordination skills
• Experience in education or service-oriented environments is an advantage